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Flight claims regarding delayed/cancelled flight/denied boarding
Damaged baggage claim
Delayed baggage claim
<div class="control-group ticket_section"> <label class=" required control-label cf_booking_number303320_1245617-label " for="helpdesk_ticket_cf_booking_number303320_1245617">Booking number (it starts with M and is six digits long)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_booking_number303320_1245617]" id="helpdesk_ticket_custom_field_cf_booking_number303320_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_of_claim_1245617-label " for="helpdesk_ticket_cf_type_of_claim_1245617">Please select the reason for your claim</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_claim_1245617]" id="helpdesk_ticket_custom_field_cf_type_of_claim_1245617"><option value="">...</option> <option data-id="76000175855" value="Delayed flight - disruption to my flight within 24 hours of departure">Delayed flight - disruption to my flight within 24 hours of departure</option> <option data-id="76000175856" value="Cancelled flight - disruption to my flight within 24 hours of departure">Cancelled flight - disruption to my flight within 24 hours of departure</option> <option data-id="76000204676" value="Flight was changed/cancelled with more than 7 days to departure">Flight was changed/cancelled with more than 7 days to departure</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_passengers_full_name_indicate_if_claim_is_for_all_passengers_or_a_specific_one_1245617-label " for="helpdesk_ticket_cf_passengers_full_name_indicate_if_claim_is_for_all_passengers_or_a_specific_one_1245617">Your name. You can include your child/children here. Do not write a name for another individual over +18 years old. Each person over +18 should file their own claim, from their email address specifically, regardless of who paid the tickets.</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_passengers_full_name_indicate_if_claim_is_for_all_passengers_or_a_specific_one_1245617]" id="helpdesk_ticket_custom_field_cf_passengers_full_name_indicate_if_claim_is_for_all_passengers_or_a_specific_one_1245617"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_via_pax_or_not844346_1245617-label " for="helpdesk_ticket_cf_via_pax_or_not844346_1245617">Did you have a connecting flight in Iceland from either the U.S to Europe or vice versa?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_via_pax_or_not844346_1245617]" id="helpdesk_ticket_custom_field_cf_via_pax_or_not844346_1245617"><option value="">...</option> <option data-id="76000218642" value="YES - I had a connecting flight with PLAY in Iceland on my way from Europe to the U.S or vice versa. This was booked in 1 reservation.">YES - I had a connecting flight with PLAY in Iceland on my way from Europe to the U.S or vice versa. This was booked in 1 reservation.</option> <option data-id="76000218643" value="NO - My final destination with PLAY was Iceland">NO - My final destination with PLAY was Iceland</option> <option data-id="76000218644" value="NO - My final destination with PLAY was in Europe">NO - My final destination with PLAY was in Europe</option> <option data-id="76000218645" value="NO - My final destination with PLAY was in the U.S/CA">NO - My final destination with PLAY was in the U.S/CA</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_departure232249_1245617-label " for="helpdesk_ticket_cf_date_of_departure232249_1245617">What was the original flight date of the affected flight?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_date_of_departure232249_1245617]" id="helpdesk_ticket_custom_field_cf_date_of_departure232249_1245617" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_test_1245617-label " for="helpdesk_ticket_cf_test_1245617">What is the departure airport of the affected flight in your booking (The one that was delayed/cancelled).</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_test_1245617]" id="helpdesk_ticket_custom_field_cf_test_1245617"><option value="">...</option> <option data-id="76000231904" value="Alicante ALC">Alicante ALC</option> <option data-id="76000231905" value="Amsterdam AMS">Amsterdam AMS</option> <option data-id="76000231906" value="Athens ATH">Athens ATH</option> <option data-id="76000231907" value="Baltimore BWI">Baltimore BWI</option> <option data-id="76000231908" value="Barcelona BCN">Barcelona BCN</option> <option data-id="76000231909" value="Berlin BER">Berlin BER</option> <option data-id="76000231910" value="Billund BLL">Billund BLL</option> <option data-id="76000231911" value="Bologna BLQ">Bologna BLQ</option> <option data-id="76000231998" value="Boston BOS">Boston BOS</option> <option data-id="76000231912" value="Brussels BRU">Brussels BRU</option> <option data-id="76000231913" value="Cardiff CWL">Cardiff CWL</option> <option data-id="76000231914" value="Copenhagen CPH">Copenhagen CPH</option> <option data-id="76000231915" value="Dublin DUB">Dublin DUB</option> <option data-id="76000231916" value="Dusseldorf DUS">Dusseldorf DUS</option> <option data-id="76000231917" value="Frankfurt FRA">Frankfurt FRA</option> <option data-id="76000231918" value="Fuerteventura FUE">Fuerteventura FUE</option> <option data-id="76000231919" value="Geneva GVA">Geneva GVA</option> <option data-id="76000231920" value="Gothenburg GOT">Gothenburg GOT</option> <option data-id="76000231921" value="Gran Canaria LPA">Gran Canaria LPA</option> <option data-id="76000231922" value="Hamburg HAM">Hamburg HAM</option> <option data-id="76000231923" value="Lisbon LIS">Lisbon LIS</option> <option data-id="76000231924" value="Liverpool LPL">Liverpool LPL</option> <option data-id="76000231925" value="London STN">London STN</option> <option data-id="76000231997" value="Keflavik KEF">Keflavik KEF</option> <option data-id="76000231999" value="Malaga AGP">Malaga AGP</option> <option data-id="76000231926" value="Madeira FNC">Madeira FNC</option> <option data-id="76000231927" value="Madrid MAD">Madrid MAD</option> <option data-id="76000231928" value="Mallorca PMI">Mallorca PMI</option> <option data-id="76000231929" value="Marrakech RAK">Marrakech RAK</option> <option data-id="76000231930" value="New York SWF">New York SWF</option> <option data-id="76000231931" value="Paris CDG">Paris CDG</option> <option data-id="76000231932" value="Porto OPO">Porto OPO</option> <option data-id="76000231933" value="Prague PRG">Prague PRG</option> <option data-id="76000231934" value="Rovaniemi RVN">Rovaniemi RVN</option> <option data-id="76000231935" value="Salzburg SZG">Salzburg SZG</option> <option data-id="76000231936" value="Split SPU">Split SPU</option> <option data-id="76000231937" value="Stockholm ARN">Stockholm ARN</option> <option data-id="76000231938" value="Tenerife TFS">Tenerife TFS</option> <option data-id="76000232000" value="Toronto YHM">Toronto YHM</option> <option data-id="76000231939" value="Venice VCE">Venice VCE</option> <option data-id="76000231940" value="Verona VRN">Verona VRN</option> <option data-id="76000231941" value="Vilnius VNO">Vilnius VNO</option> <option data-id="76000231942" value="Warsaw WAW">Warsaw WAW</option> <option data-id="76000231943" value="Washington Dulles IAD">Washington Dulles IAD</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_arrival_airport_1245617-label " for="helpdesk_ticket_cf_arrival_airport_1245617">What was your final arrival airport with PLAY?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_arrival_airport_1245617]" id="helpdesk_ticket_custom_field_cf_arrival_airport_1245617"><option value="">...</option> <option data-id="76000231981" value="Alicante ALC">Alicante ALC</option> <option data-id="76000231982" value="Amsterdam AMS">Amsterdam AMS</option> <option data-id="76000231983" value="Athens ATH">Athens ATH</option> <option data-id="76000231984" value="Baltimore BWI">Baltimore BWI</option> <option data-id="76000231945" value="Barcelona BCN">Barcelona BCN</option> <option data-id="76000231946" value="Berlin BER">Berlin BER</option> <option data-id="76000231947" value="Billund BLL">Billund BLL</option> <option data-id="76000233447" value="Boston BOS">Boston BOS</option> <option data-id="76000231948" value="Bologna BLQ">Bologna BLQ</option> <option data-id="76000231949" value="Brussels BRU">Brussels BRU</option> <option data-id="76000231950" value="Cardiff CWL">Cardiff CWL</option> <option data-id="76000231951" value="Copenhagen CPH">Copenhagen CPH</option> <option data-id="76000231952" value="Dublin DUB">Dublin DUB</option> <option data-id="76000231953" value="Dusseldorf DUS">Dusseldorf DUS</option> <option data-id="76000231954" value="Frankfurt FRA">Frankfurt FRA</option> <option data-id="76000231955" value="Fuerteventura FUE">Fuerteventura FUE</option> <option data-id="76000231956" value="Geneva GVA">Geneva GVA</option> <option data-id="76000231957" value="Gothenburg GOT">Gothenburg GOT</option> <option data-id="76000231958" value="Gran Canaria LPA">Gran Canaria LPA</option> <option data-id="76000231959" value="Hamburg HAM">Hamburg HAM</option> <option data-id="76000231960" value="Lisbon LIS">Lisbon LIS</option> <option data-id="76000231961" value="Liverpool LPL">Liverpool LPL</option> <option data-id="76000231962" value="London STN">London STN</option> <option data-id="76000231996" value="Keflavik KEF">Keflavik KEF</option> <option data-id="76000233448" value="Malaga AGP">Malaga AGP</option> <option data-id="76000231963" value="Madeira FNC">Madeira FNC</option> <option data-id="76000231964" value="Madrid MAD">Madrid MAD</option> <option data-id="76000231965" value="Mallorca PMI">Mallorca PMI</option> <option data-id="76000231966" value="Marrakech RAK">Marrakech RAK</option> <option data-id="76000231967" value="New York SWF">New York SWF</option> <option data-id="76000231968" value="Paris CDG">Paris CDG</option> <option data-id="76000231969" value="Porto OPO">Porto OPO</option> <option data-id="76000231970" value="Prague PRG">Prague PRG</option> <option data-id="76000231971" value="Rovaniemi RVN">Rovaniemi RVN</option> <option data-id="76000231972" value="Salzburg SZG">Salzburg SZG</option> <option data-id="76000231973" value="Split SPU">Split SPU</option> <option data-id="76000231974" value="Stockholm ARN">Stockholm ARN</option> <option data-id="76000231975" value="Tenerife TFS">Tenerife TFS</option> <option data-id="76000233449" value="Toronto YHM">Toronto YHM</option> <option data-id="76000231976" value="Venice VCE">Venice VCE</option> <option data-id="76000231977" value="Verona VRN">Verona VRN</option> <option data-id="76000231978" value="Vilnius VNO">Vilnius VNO</option> <option data-id="76000231979" value="Warsaw WAW">Warsaw WAW</option> <option data-id="76000231980" value="Washington Dulles IAD">Washington Dulles IAD</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_incurred_expenses_1245617-label " for="helpdesk_ticket_cf_incurred_expenses_1245617">Do you have incurred expenses you are claiming a refund for? We adhere to EC regulation 261/2004 when determining right of reimbursement. You can upload receipts in the email you receive after submitting this form. </label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_incurred_expenses_1245617]" id="helpdesk_ticket_custom_field_cf_incurred_expenses_1245617"><option value="">...</option> <option data-id="76000229717" value="YES">YES</option> <option data-id="76000229718" value="NO">NO</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_food_1245617-label " for="helpdesk_ticket_cf_food_1245617">Do you have receipts for meals purchased while waiting for your flight? All receipts will be reviewed and refundable amount confirmed. You can upload receipts in the email you receive after submitting this form</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_food_1245617]" id="helpdesk_ticket_custom_field_cf_food_1245617"><option value="">...</option> <option data-id="76000229721" value="YES">YES</option> <option data-id="76000229722" value="NO">NO</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_food_total_claim_1245617-label " for="helpdesk_ticket_cf_food_total_claim_1245617">What is your total claim for food expenses? Please write amount and currency.</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_food_total_claim_1245617]" id="helpdesk_ticket_custom_field_cf_food_total_claim_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_transportation_1245617-label " for="helpdesk_ticket_cf_transportation_1245617">Do you have receipts for transportation to or from the airport? All receipts will be reviewed and refundable amount confirmed. You can upload receipts in the email you receive after submitting this form. </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_transportation_1245617]" id="helpdesk_ticket_custom_field_cf_transportation_1245617"><option value="">...</option> <option data-id="76000229723" value="YES">YES</option> <option data-id="76000229724" value="NO">NO</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_transportation_total_cost_1245617-label " for="helpdesk_ticket_cf_transportation_total_cost_1245617">What is your total cost for transportation? Please write amount and currency.</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transportation_total_cost_1245617]" id="helpdesk_ticket_custom_field_cf_transportation_total_cost_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_last_4_digits_of_card_that_was_used_to_book_1245617-label " for="helpdesk_ticket_cf_last_4_digits_of_card_that_was_used_to_book_1245617">What are the last 4-digits of the card you used to purchase the original PLAY tickets with? We might ask you if we can refund your claim to that card, if possible.</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_last_4_digits_of_card_that_was_used_to_book_1245617]" id="helpdesk_ticket_custom_field_cf_last_4_digits_of_card_that_was_used_to_book_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_accommodation_1245617-label " for="helpdesk_ticket_cf_accommodation_1245617">Were you delayed overnight away from home and have receipts for accommodation? All receipts will be reviewed and refundable amount confirmed. You can upload receipts in the email you receive after submitting this form. </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_accommodation_1245617]" id="helpdesk_ticket_custom_field_cf_accommodation_1245617"><option value="">...</option> <option data-id="76000229719" value="YES">YES</option> <option data-id="76000229720" value="NO">NO</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_accommodation_total_claim_1245617-label " for="helpdesk_ticket_cf_accommodation_total_claim_1245617">What is your total claim for accommodation? Please write amount and currency.</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_accommodation_total_claim_1245617]" id="helpdesk_ticket_custom_field_cf_accommodation_total_claim_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_total_claim_1245617-label " for="helpdesk_ticket_cf_total_claim_1245617">What is your total claim amount? Please provide receipts for all purchases once your claim is processed and note that we do not refund alcoholic beverages</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_total_claim_1245617]" id="helpdesk_ticket_custom_field_cf_total_claim_1245617"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_more_info_1245617-label " for="helpdesk_ticket_cf_more_info_1245617">Please provide as much details as you can about your claim</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_more_info_1245617]" id="helpdesk_ticket_custom_field_cf_more_info_1245617" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_confirmation852137_1245617]" id="helpdesk_ticket_custom_field_cf_confirmation852137_1245617_76000162762" value="1" class=" required checkbox section_field" /> You will receive a case number to the email you submitted in this form. Please do not reply to that email - we will get back to you once your claim is processed. Please click to accept and submit your claim. </label> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_confirmation_1245617]" id="helpdesk_ticket_custom_field_cf_confirmation_1245617_76000162762" value="1" class=" required checkbox section_field" /> Creating many claims for the same booking/person will delay the processing of your claim. We will get back to you via the email you specify in this form, but please note the processing time might take up to 6 weeks. Click to accept and submit your claim. </label> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_name_of_the_passenger_the_baggage_belongs_to694079_1245617-label " for="helpdesk_ticket_cf_name_of_the_passenger_the_baggage_belongs_to694079_1245617">Name of passenger that is connected to the damaged baggage</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_name_of_the_passenger_the_baggage_belongs_to694079_1245617]" id="helpdesk_ticket_custom_field_cf_name_of_the_passenger_the_baggage_belongs_to694079_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_booking_number617096_1245617-label " for="helpdesk_ticket_cf_booking_number617096_1245617">Booking number (it starts with M and is six digits long)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_booking_number617096_1245617]" id="helpdesk_ticket_custom_field_cf_booking_number617096_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_departure23584_1245617-label " for="helpdesk_ticket_cf_date_of_departure23584_1245617">Arrival date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_date_of_departure23584_1245617]" id="helpdesk_ticket_custom_field_cf_date_of_departure23584_1245617" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_departure_airport_1245617-label " for="helpdesk_ticket_cf_departure_airport_1245617">Arrival airport where claim was made</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_departure_airport_1245617]" id="helpdesk_ticket_custom_field_cf_departure_airport_1245617"><option value="">...</option> <option data-id="76000215921" value="Amsterdam AMS">Amsterdam AMS</option> <option data-id="76000236922" value="Alicante ALC">Alicante ALC</option> <option data-id="76000215922" value="Athens ATH">Athens ATH</option> <option data-id="76000215923" value="Baltimore BWI">Baltimore BWI</option> <option data-id="76000172410" value="Barcelona BCN">Barcelona BCN</option> <option data-id="76000172427" value="Berlin BER">Berlin BER</option> <option data-id="76000215924" value="Billund BLL">Billund BLL</option> <option data-id="76000215925" value="Bologna BLQ">Bologna BLQ</option> <option data-id="76000200512" value="Boston BOS">Boston BOS</option> <option data-id="76000215926" value="Brussels BRU">Brussels BRU</option> <option data-id="76000230558" value="Cardiff CWL">Cardiff CWL</option> <option data-id="76000172428" value="Copenhagen CPH">Copenhagen CPH</option> <option data-id="76000200513" value="Dublin DUB">Dublin DUB</option> <option data-id="76000215927" value="Düsseldorf DUS">Düsseldorf DUS</option> <option data-id="76000232003" value="Frankfurt FRA">Frankfurt FRA</option> <option data-id="76000224652" value="Fuerteventura FUE">Fuerteventura FUE</option> <option data-id="76000200514" value="Geneva GVA">Geneva GVA</option> <option data-id="76000200515" value="Gothenburg GOT">Gothenburg GOT</option> <option data-id="76000174308" value="Gran Canaria LPA">Gran Canaria LPA</option> <option data-id="76000215929" value="Hamburg HAM">Hamburg HAM</option> <option data-id="76000202464" value="Lisbon LIS">Lisbon LIS</option> <option data-id="76000200516" value="Liverpool LPL">Liverpool LPL</option> <option data-id="76000172429" value="London STN">London STN</option> <option data-id="76000232004" value="Madeira FNC">Madeira FNC</option> <option data-id="76000200518" value="Madrid MAD">Madrid MAD</option> <option data-id="76000200519" value="Malaga AGP">Malaga AGP</option> <option data-id="76000200520" value="Mallorca PMI">Mallorca PMI</option> <option data-id="76000232005" value="Marrakech RAK">Marrakech RAK</option> <option data-id="76000200517" value="New York SWF">New York SWF</option> <option data-id="76000172430" value="Keflavik KEF">Keflavik KEF</option> <option data-id="76000172431" value="Paris CDG">Paris CDG</option> <option data-id="76000215930" value="Porto OPO">Porto OPO</option> <option data-id="76000200522" value="Prague PRG">Prague PRG</option> <option data-id="76000232006" value="Rovaniemi RVN">Rovaniemi RVN</option> <option data-id="76000215931" value="Salzburg SZG">Salzburg SZG</option> <option data-id="76000224917" value="Split SPU">Split SPU</option> <option data-id="76000215932" value="Stockholm ARN">Stockholm ARN</option> <option data-id="76000172432" value="Tenerife TFS">Tenerife TFS</option> <option data-id="76000215933" value="Toronto YHM">Toronto YHM</option> <option data-id="76000215934" value="Venice VCE">Venice VCE</option> <option data-id="76000224653" value="Verona VRN">Verona VRN</option> <option data-id="76000232002" value="Vilnius VNO">Vilnius VNO</option> <option data-id="76000215935" value="Warsaw WAW">Warsaw WAW</option> <option data-id="76000200525" value="Washington, D.C. IAD">Washington, D.C. IAD</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_damaged_baggage_number_provided_by_world_tracer_1245617-label " for="helpdesk_ticket_cf_damaged_baggage_number_provided_by_world_tracer_1245617">Damaged baggage number provided by World Tracer. Number provided from when report was made at the airport *(Please leave blank if not applicable)*</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_damaged_baggage_number_provided_by_world_tracer_1245617]" id="helpdesk_ticket_custom_field_cf_damaged_baggage_number_provided_by_world_tracer_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_age_of_bag_1245617-label " for="helpdesk_ticket_cf_age_of_bag_1245617">How old is the bag?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_age_of_bag_1245617]" id="helpdesk_ticket_custom_field_cf_age_of_bag_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_additional_comments719819_1245617-label " for="helpdesk_ticket_cf_additional_comments719819_1245617">Any further details you would like to tell us about?</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_additional_comments719819_1245617]" id="helpdesk_ticket_custom_field_cf_additional_comments719819_1245617"> </textarea> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_confirmation972624_1245617]" id="helpdesk_ticket_custom_field_cf_confirmation972624_1245617_76000162761" value="1" class=" required checkbox section_field" /> You will receive an automated response to your email after submitting claim. To upload attachments to support your claim, you can reply directly to that email. Do not create a separate claim via this form for each incurred expenses. </label> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_name_of_the_passenger_the_baggage_belongs_to_1245617-label " for="helpdesk_ticket_cf_name_of_the_passenger_the_baggage_belongs_to_1245617">Name of passenger that is connected to the delayed baggage</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_name_of_the_passenger_the_baggage_belongs_to_1245617]" id="helpdesk_ticket_custom_field_cf_name_of_the_passenger_the_baggage_belongs_to_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_booking_number91785_1245617-label " for="helpdesk_ticket_cf_booking_number91785_1245617">Booking number with PLAY (it starts with M and is six digits long)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_booking_number91785_1245617]" id="helpdesk_ticket_custom_field_cf_booking_number91785_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_departure786191_1245617-label " for="helpdesk_ticket_cf_date_of_departure786191_1245617">Arrival date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_date_of_departure786191_1245617]" id="helpdesk_ticket_custom_field_cf_date_of_departure786191_1245617" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_arrival_airport910027_1245617-label " for="helpdesk_ticket_cf_arrival_airport910027_1245617">Arrival airport</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_arrival_airport910027_1245617]" id="helpdesk_ticket_custom_field_cf_arrival_airport910027_1245617"><option value="">...</option> <option data-id="76000216944" value="Aalborg AAL">Aalborg AAL</option> <option data-id="76000172413" value="Alicante ALC">Alicante ALC</option> <option data-id="76000216945" value="Amsterdam AMS">Amsterdam AMS</option> <option data-id="76000216946" value="Athens ATH">Athens ATH</option> <option data-id="76000172414" value="Barcelona BCN">Barcelona BCN</option> <option data-id="76000172421" value="Berlin BER">Berlin BER</option> <option data-id="76000216947" value="Billund BLL">Billund BLL</option> <option data-id="76000216948" value="Bologna BLQ">Bologna BLQ</option> <option data-id="76000200539" value="Boston BOS">Boston BOS</option> <option data-id="76000216949" value="Brussels BRU">Brussels BRU</option> <option data-id="76000230560" value="Cardiff CWL">Cardiff CWL</option> <option data-id="76000172422" value="Copenhagen CPH">Copenhagen CPH</option> <option data-id="76000200540" value="Dublin DUB">Dublin DUB</option> <option data-id="76000216950" value="Düsseldorf DUS">Düsseldorf DUS</option> <option data-id="76000224654" value="Fuerteventura FUE">Fuerteventura FUE</option> <option data-id="76000200541" value="Geneva GOT">Geneva GOT</option> <option data-id="76000216951" value="Glasgow GLA">Glasgow GLA</option> <option data-id="76000200543" value="Gothenburg GOT">Gothenburg GOT</option> <option data-id="76000200542" value="Gran Canraia LPA">Gran Canraia LPA</option> <option data-id="76000216952" value="Hamburg HAM">Hamburg HAM</option> <option data-id="76000202462" value="Lisbon LIS">Lisbon LIS</option> <option data-id="76000200544" value="Liverpool LPL">Liverpool LPL</option> <option data-id="76000172423" value="London STN">London STN</option> <option data-id="76000200546" value="Madrid MAD">Madrid MAD</option> <option data-id="76000200547" value="Malaga AGP">Malaga AGP</option> <option data-id="76000200548" value="Mallorca PMI">Mallorca PMI</option> <option data-id="76000200545" value="New York SWF">New York SWF</option> <option data-id="76000172424" value="Keflavik KEF">Keflavik KEF</option> <option data-id="76000172425" value="Paris CDG">Paris CDG</option> <option data-id="76000216953" value="Porto OPO">Porto OPO</option> <option data-id="76000200550" value="Prague PRG">Prague PRG</option> <option data-id="76000200551" value="Salzburg SZG">Salzburg SZG</option> <option data-id="76000224919" value="Split SPU">Split SPU</option> <option data-id="76000216954" value="Stockholm ARN">Stockholm ARN</option> <option data-id="76000172426" value="Tenerife TFS">Tenerife TFS</option> <option data-id="76000220644" value="Toronto YHM">Toronto YHM</option> <option data-id="76000216955" value="Venice VCE">Venice VCE</option> <option data-id="76000224655" value="Verona VRN">Verona VRN</option> <option data-id="76000216943" value="Warsaw WAW">Warsaw WAW</option> <option data-id="76000200553" value="Washington Baltimore BWI">Washington Baltimore BWI</option> <option data-id="76000220645" value="Washington, D.C. IAD">Washington, D.C. IAD</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_departure_airport335222_1245617-label " for="helpdesk_ticket_cf_departure_airport335222_1245617">Departure airport</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_departure_airport335222_1245617]" id="helpdesk_ticket_custom_field_cf_departure_airport335222_1245617"><option value="">...</option> <option data-id="76000172411" value="Alicante ALC">Alicante ALC</option> <option data-id="76000215937" value="Amsterdam AMS">Amsterdam AMS</option> <option data-id="76000215938" value="Athens ATH">Athens ATH</option> <option data-id="76000194044" value="Baltimore BWI">Baltimore BWI</option> <option data-id="76000172412" value="Barcelona BCN">Barcelona BCN</option> <option data-id="76000172415" value="Berlin BER">Berlin BER</option> <option data-id="76000215939" value="Billund BLL">Billund BLL</option> <option data-id="76000215940" value="Bologna BLQ">Bologna BLQ</option> <option data-id="76000200526" value="Boston BOS">Boston BOS</option> <option data-id="76000215941" value="Brussels BRU">Brussels BRU</option> <option data-id="76000230559" value="Cardiff CWL">Cardiff CWL</option> <option data-id="76000172416" value="Copenhagen CPH">Copenhagen CPH</option> <option data-id="76000200527" value="Dublin DUB">Dublin DUB</option> <option data-id="76000215942" value="Düsseldorf DUS">Düsseldorf DUS</option> <option data-id="76000232007" value="Frankfurt FRA">Frankfurt FRA</option> <option data-id="76000224656" value="Fuerteventura FUE">Fuerteventura FUE</option> <option data-id="76000200528" value="Geneva GVA">Geneva GVA</option> <option data-id="76000200529" value="Gothenburg GOT">Gothenburg GOT</option> <option data-id="76000174305" value="Gran Canaria LPA">Gran Canaria LPA</option> <option data-id="76000215944" value="Hamburg HAM">Hamburg HAM</option> <option data-id="76000202463" value="Lisbon LIS">Lisbon LIS</option> <option data-id="76000200530" value="Liverpool LPL">Liverpool LPL</option> <option data-id="76000172417" value="London STN">London STN</option> <option data-id="76000232008" value="Madeira FNC">Madeira FNC</option> <option data-id="76000200532" value="Madrid MAD">Madrid MAD</option> <option data-id="76000200533" value="Malaga AGP">Malaga AGP</option> <option data-id="76000200534" value="Mallorca PMI">Mallorca PMI</option> <option data-id="76000232009" value="Marrakech RAK">Marrakech RAK</option> <option data-id="76000200531" value="New York SWF">New York SWF</option> <option data-id="76000172418" value="Keflavik KEF">Keflavik KEF</option> <option data-id="76000172419" value="Paris CDG">Paris CDG</option> <option data-id="76000215945" value="Porto OPO">Porto OPO</option> <option data-id="76000200536" value="Prague PRG">Prague PRG</option> <option data-id="76000232010" value="Rovaniemi RVN">Rovaniemi RVN</option> <option data-id="76000215946" value="Salzburg SZG">Salzburg SZG</option> <option data-id="76000224918" value="Split SPU">Split SPU</option> <option data-id="76000215947" value="Stockholm ARN">Stockholm ARN</option> <option data-id="76000172420" value="Tenerife TFS">Tenerife TFS</option> <option data-id="76000215948" value="Toronto YHM">Toronto YHM</option> <option data-id="76000215949" value="Venice VCE">Venice VCE</option> <option data-id="76000224657" value="Verona VRN">Verona VRN</option> <option data-id="76000232011" value="Vilnius VNO">Vilnius VNO</option> <option data-id="76000215950" value="Warsaw WAW">Warsaw WAW</option> <option data-id="76000215951" value="Washington, D.C. IAD">Washington, D.C. IAD</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_delayed_baggage_number_1245617-label " for="helpdesk_ticket_cf_delayed_baggage_number_1245617">Delayed report number from World Tracer</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_delayed_baggage_number_1245617]" id="helpdesk_ticket_custom_field_cf_delayed_baggage_number_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_how_many_days_1245617-label " for="helpdesk_ticket_cf_how_many_days_1245617">How many days were you without your baggage?</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_how_many_days_1245617]" id="helpdesk_ticket_custom_field_cf_how_many_days_1245617"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_total_claim_amount_1245617-label " for="helpdesk_ticket_cf_total_claim_amount_1245617">What is your total claim amount? Once form is submitted we will ask for receipts for incurred expenses. Note that we only review expenses that occur during the delay at the departure station. We do not refund alcoholic beverages.</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_total_claim_amount_1245617]" id="helpdesk_ticket_custom_field_cf_total_claim_amount_1245617" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_additional_comments211819_1245617-label " for="helpdesk_ticket_cf_additional_comments211819_1245617">Please provide as much details as you can. Once your claim is processed we'll ask you for receipts of incurred expenses.</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_additional_comments211819_1245617]" id="helpdesk_ticket_custom_field_cf_additional_comments211819_1245617"> </textarea> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_confirmation149295_1245617]" id="helpdesk_ticket_custom_field_cf_confirmation149295_1245617_76000162760" value="1" class=" required checkbox section_field" /> You will receive a case number to the email you submitted in this form. Please do not reply to that email - we will get back to you once your claim is processed. Please click to accept and submit your claim. </label> </div> </div>
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