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Email address
Please select what you need assistance with
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Flight claims regarding delayed/cancelled flight/denied boarding
Damaged baggage claim
Delayed baggage claim
Booking number (it starts with M and is six digits long)
Please select the reason for your claim
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Delayed flight - disruption to my flight within 24 hours of departure
Cancelled flight - disruption to my flight within 24 hours of departure
Flight was changed/cancelled with more than 7 days to departure
Full names of passengers that should be included in your claim under the same booking number.
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I have Icelandic social security number
Did you have a connecting flight in Iceland from either the U.S to Europe or vice versa?
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YES - I had a connecting flight with PLAY in Iceland on my way from Europe to the U.S or vice versa. This was booked in 1 reservation.
NO - My final destination with PLAY was Iceland
NO - My final destination with PLAY was in Europe
NO - My final destination with PLAY was in the U.S/CA
What was the original flight date of the affected flight?
What is the departure airport of the affected flight in your booking (The one that was delayed/cancelled).
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Aalborg AAL
Alicante ALC
Amsterdam AMS
Antalya AYT
Athens ATH
Baltimore BWI
Barcelona BCN
Berlin BER
Billund BLL
Boston BOS
Brussels BRU
Copenhagen CPH
Dublin DUB
Dusseldorf DUS
Faro FAO
Fuerteventura FUE
Geneva GVA
Gran Canaria LPA
Hamburg HAM
Lisbon LIS
Liverpool LPL
London STN
Keflavik KEF
Madeira FNC
Madrid MAD
Malaga AGP
Marrakech RAK
New York SWF
Paris CDG
Porto OPO
Prague PRG
Pula PUY
Split SPU
Tenerife TFS
Toronto YHM
Valencia VLC
Verona VRN
Vilnius VNO
Warsaw WAW
What was your final arrival airport with PLAY?
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Aalborg AAL
Alicante ALC
Amsterdam AMS
Antalya AYT
Athens ATH
Baltimore BWI
Barcelona BCN
Berlin BER
Billund BLL
Boston BOS
Brussels BRU
Copenhagen CPH
Dublin DUB
Dusseldorf DUS
Faro FAO
Fuerteventura FUE
Geneva GVA
Gran Canaria LPA
Hamburg HAM
Lisbon LIS
Liverpool LPL
London STN
Keflavik KEF
Madeira FNC
Madrid MAD
Malaga AGP
Marrakech RAK
New York SWF
Paris CDG
Porto OPO
Prague PRG
Pula PUY
Split SPU
Tenerife TFS
Toronto YHM
Valencia VLC
Verona VRN
Vilnius VNO
Warsaw WAW
Do you have incurred expenses you are claiming a refund for? We adhere to EC regulation 261/2004 when determining right of reimbursement. You can upload receipts in the email you receive after submitting this form.
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YES
NO
Do you have receipts for meals purchased while waiting for your flight? All receipts will be reviewed and refundable amount confirmed. You can upload receipts in the email you receive after submitting this form
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YES
NO
What is your total claim for food expenses? Please write amount and currency.
Do you have receipts for transportation to or from the airport? All receipts will be reviewed and refundable amount confirmed. You can upload receipts in the email you receive after submitting this form.
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YES
NO
What is your total cost for transportation? Please write amount and currency.
Were you delayed overnight away from home and have receipts for accommodation? All receipts will be reviewed and refundable amount confirmed. You can upload receipts in the email you receive after submitting this form.
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YES
NO
What is your total claim for accommodation? Please write amount and currency.
What is your total claim amount? Please provide receipts for all purchases once your claim is processed and note that we do not refund alcoholic beverages
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Please provide as much details as you can about your claim
You will receive a case number to the email you submitted in this form. Please do not reply to that email - we will get back to you once your claim is processed. Please click to accept and submit your claim.
I accept that I am claiming for the whole booking and pay out might be in one sum.
Name of passenger that is connected to the damaged baggage
Booking number (it starts with M and is six digits long)
Arrival date
Arrival airport where claim was made
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Aalborg AAL
Alicante ALC
Amsterdam AMS
Antalya AYT
Athens ATH
Baltimore BWI
Barcelona BCN
Berlin BER
Billund BLL
Boston BOS
Brussels BRU
Copenhagen CPH
Dublin DUB
Düsseldorf DUS
Faro FAO
Fuerteventura FUE
Geneva GVA
Gran Canaria LPA
Hamburg HAM
Keflavik KEF
Lisbon LIS
Liverpool LPL
London STN
Madeira FNC
Madrid MAD
Malaga AGP
Marrakech RAK
New York SWF
Paris CDG
Porto OPO
Prague PRG
Pula PUY
Split SPU
Tenerife TFS
Toronto YHM
Valencia VLC
Verona VRN
Vilnius VNO
Warsaw WAW
Damaged baggage number provided by World Tracer. Number provided from when report was made at the airport *(Please leave blank if not applicable)*
How old is the bag?
Any further details you would like to tell us about?
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You will receive an automated response to your email after submitting claim. To upload attachments to support your claim, you can reply directly to that email. Do not create a separate claim via this form for each incurred expenses.
Name of passenger that is connected to the delayed baggage
Booking number with PLAY (it starts with M and is six digits long)
Arrival date
Arrival airport
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Aalborg AAL
Alicante ALC
Amsterdam AMS
Antalya AYT
Athens ATH
Barcelona BCN
Berlin BER
Billund BLL
Boston BOS
Brussels BRU
Copenhagen CPH
Dublin DUB
Düsseldorf DUS
Faro FAO
Fuerteventura FUE
Geneva GOT
Gran Canary LPA
Hamburg HAM
Keflavik KEF
Lisbon LIS
Liverpool LPL
London STN
Madeira FNC
Madrid MAD
Malaga AGP
Marrakech RAK
New York SWF
Paris CDG
Porto OPO
Prague PRG
Pula PUY
Split SPU
Tenerife TFS
Toronto YHM
Valencia VLC
Verona VRN
Warsaw WAW
Washington Baltimore BWI
Departure airport
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Aalborg AAL
Alicante ALC
Amsterdam AMS
Antalya AYT
Athens ATH
Baltimore BWI
Barcelona BCN
Berlin BER
Billund BLL
Boston BOS
Brussels BRU
Copenhagen CPH
Dublin DUB
Düsseldorf DUS
Faro FAO
Fuerteventura FUE
Geneva GVA
Gran Canaria LPA
Hamburg HAM
Keflavik KEF
Lisbon LIS
Liverpool LPL
London STN
Madeira FNC
Madrid MAD
Malaga AGP
Marrakech RAK
New York SWF
Paris CDG
Porto OPO
Prague PRG
Pula PUY
Split SPU
Tenerife TFS
Toronto YHM
Valencia VLC
Verona VRN
Vilnius VNO
Warsaw WAW
Delayed report number from World Tracer
How many days were you without your baggage?
</textarea>
What is your total claim amount? Once form is submitted we will ask for receipts for incurred expenses. Note that we only review expenses that occur during the delay at the departure station. We do not refund alcoholic beverages.
Please provide as much details as you can. Once your claim is processed we'll ask you for receipts of incurred expenses.
</textarea>
You will receive a case number to the email you submitted in this form. Please do not reply to that email - we will get back to you once your claim is processed. Please click to accept and submit your claim.
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