<div class="control-group ticket_section"> <label class=" required control-label cf_booking_number255627_1245617-label " for="helpdesk_ticket_cf_booking_number255627_1245617">Booking number. Please note it starts with M0.. and is only 6-digits mixture of letters and numbers</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_booking_number255627_1245617" name="helpdesk_ticket[custom_field][cf_booking_number255627_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_email_address_1245617-label " for="helpdesk_ticket_cf_email_address_1245617">What is the email address associated with the booking?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_email_address_1245617" name="helpdesk_ticket[custom_field][cf_email_address_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_cc_number_1245617-label " for="helpdesk_ticket_cf_cc_number_1245617">What are the last 4-digits of the card that was used for the payment?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_cc_number_1245617" name="helpdesk_ticket[custom_field][cf_cc_number_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_selection_1245617-label " for="helpdesk_ticket_cf_selection_1245617">Please select type of cancellation you are requesting</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_selection_1245617" name="helpdesk_ticket[custom_field][cf_selection_1245617]"><option value="">...</option> <option value="I purchased cancellation protection and have documents to apply for a refund" data-id="76000167519">I purchased cancellation protection and have documents to apply for a refund</option> <option value="I did not purchase cancellation protection and want to request a refund of airport taxes" data-id="76000202878">I did not purchase cancellation protection and want to request a refund of airport taxes</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_which_flights_1245617-label " for="helpdesk_ticket_cf_which_flights_1245617">Which flight would you like to cancel?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_which_flights_1245617" name="helpdesk_ticket[custom_field][cf_which_flights_1245617]"><option value="">...</option> <option value="My outbound flight (my first flight)" data-id="76000167486">My outbound flight (my first flight)</option> <option value="Return flight" data-id="76000167487">Return flight</option> <option value="Both flights in my booking" data-id="76000167490">Both flights in my booking</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_first_flight_1245617-label " for="helpdesk_ticket_cf_first_flight_1245617">What is the date of the first flight you want to cancel?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_first_flight_1245617" name="helpdesk_ticket[custom_field][cf_first_flight_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_all_pax739027_1245617-label " for="helpdesk_ticket_cf_all_pax739027_1245617">Is the cancellation for all passengers in booking?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_all_pax739027_1245617" name="helpdesk_ticket[custom_field][cf_all_pax739027_1245617]"><option value="">...</option> <option value="YES" data-id="76000175315">YES</option> <option value="No - I will specify in comment box below" data-id="76000175316">No - I will specify in comment box below</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_comments210682_1245617-label " for="helpdesk_ticket_cf_comments210682_1245617">Additional comments, if needed. Specify here if requested change is not for all passengers in the booking</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_comments210682_1245617" name="helpdesk_ticket[custom_field][cf_comments210682_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input class=" required checkbox section_field" id="helpdesk_ticket_custom_field_cf_test1667_1245617_76000167476" name="helpdesk_ticket[custom_field][cf_test1667_1245617]" type="checkbox" value="1" /> I accept that all PLAY's tickets are nonrefundable, unless cancellation protection was purchased and relevant conditions are met. Airport taxes are refundable if cancellation protection was not purchased </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_booking_number367486_1245617-label " for="helpdesk_ticket_cf_booking_number367486_1245617">Booking number. Please note it starts with M0.. and is only 6-digits mixture of letters and numbers</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_booking_number367486_1245617" name="helpdesk_ticket[custom_field][cf_booking_number367486_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_email_address140218_1245617-label " for="helpdesk_ticket_cf_email_address140218_1245617">What is the email associated with your booking?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_email_address140218_1245617" name="helpdesk_ticket[custom_field][cf_email_address140218_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_where_from_1245617-label " for="helpdesk_ticket_cf_where_from_1245617">Where are you flying from?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_where_from_1245617" name="helpdesk_ticket[custom_field][cf_where_from_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_all_pax528904_1245617-label " for="helpdesk_ticket_cf_all_pax528904_1245617">Is cancellation for all passengers?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_all_pax528904_1245617" name="helpdesk_ticket[custom_field][cf_all_pax528904_1245617]"><option value="">...</option> <option value="YES" data-id="76000181915">YES</option> <option value="NO - I will specify in comment box" data-id="76000181916">NO - I will specify in comment box</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_comments378364_1245617-label " for="helpdesk_ticket_cf_comments378364_1245617">Any further comments?</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_comments378364_1245617" name="helpdesk_ticket[custom_field][cf_comments378364_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_of_person_requesting_offer_1245617-label " for="helpdesk_ticket_cf_name_of_person_requesting_offer_1245617">Contact person for group - full name</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_name_of_person_requesting_offer_1245617" name="helpdesk_ticket[custom_field][cf_name_of_person_requesting_offer_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_email_address_of_person_requesting_offer_1245617-label " for="helpdesk_ticket_cf_email_address_of_person_requesting_offer_1245617">Contact person for group - email address (if other contact email than provided above)</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_email_address_of_person_requesting_offer_1245617" name="helpdesk_ticket[custom_field][cf_email_address_of_person_requesting_offer_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_phone_number_1245617-label " for="helpdesk_ticket_cf_phone_number_1245617">Contact person for group - phone number</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_phone_number_1245617" name="helpdesk_ticket[custom_field][cf_phone_number_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_test_1245617-label " for="helpdesk_ticket_cf_test_1245617">Where is the group flying from? Note that we fly to/from Keflavik airport</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_test_1245617" name="helpdesk_ticket[custom_field][cf_test_1245617]"><option value="">...</option> <option value="Alicante ALC" data-id="76000166337">Alicante ALC</option> <option value="Amsterdam AMS" data-id="76000180523">Amsterdam AMS</option> <option value="Barcelona BCN" data-id="76000172456">Barcelona BCN</option> <option value="Berlin BER" data-id="76000166339">Berlin BER</option> <option value="Bologna" data-id="76000181541">Bologna</option> <option value="Boston BOS" data-id="76000183135">Boston BOS</option> <option value="Dublin" data-id="76000185271">Dublin</option> <option value="Copenhagen CPH" data-id="76000166340">Copenhagen CPH</option> <option value="Genva GVA" data-id="76000189421">Genva GVA</option> <option value="Gothenburg GOT" data-id="76000180972">Gothenburg GOT</option> <option value="Gran Canaria LPA" data-id="76000174306">Gran Canaria LPA</option> <option value="London STN" data-id="76000166341">London STN</option> <option value="Lisbon LIS" data-id="76000181544">Lisbon LIS</option> <option value="Liverpool LPL" data-id="76000189422">Liverpool LPL</option> <option value="Malaga AGP" data-id="76000180978">Malaga AGP</option> <option value="Madrid MAD" data-id="76000185831">Madrid MAD</option> <option value="Mallorca PMI" data-id="76000180979">Mallorca PMI</option> <option value="New York SWF" data-id="76000185272">New York SWF</option> <option value="Keflavik KEF" data-id="76000166353">Keflavik KEF</option> <option value="Orlando MCO" data-id="76000185786">Orlando MCO</option> <option value="París CDG" data-id="76000166343">París CDG</option> <option value="Prague" data-id="76000181542">Prague</option> <option value="Salzburg SZG" data-id="76000174230">Salzburg SZG</option> <option value="Stavanger SVG" data-id="76000180973">Stavanger SVG</option> <option value="Tenerife TFS" data-id="76000166344">Tenerife TFS</option> <option value="Trondheim TRD" data-id="76000180974">Trondheim TRD</option> <option value="Washington Baltimore BWI" data-id="76000183136">Washington Baltimore BWI</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_arriving_airport_1245617-label " for="helpdesk_ticket_cf_arriving_airport_1245617">Where is the group flying to? Note that we fly to/from Keflavik airport</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_arriving_airport_1245617" name="helpdesk_ticket[custom_field][cf_arriving_airport_1245617]"><option value="">...</option> <option value="Alicante ALC" data-id="76000166345">Alicante ALC</option> <option value="Barcelona BCN" data-id="76000172457">Barcelona BCN</option> <option value="Berlin BER" data-id="76000166347">Berlin BER</option> <option value="Bologna BLQ" data-id="76000181545">Bologna BLQ</option> <option value="Boston BOS" data-id="76000185654">Boston BOS</option> <option value="Copenhagen CPH" data-id="76000166348">Copenhagen CPH</option> <option value="Dublin DUB" data-id="76000185273">Dublin DUB</option> <option value="Geneva GVA" data-id="76000189423">Geneva GVA</option> <option value="Gothenburg GOT" data-id="76000180975">Gothenburg GOT</option> <option value="Gran Canaria LPA" data-id="76000174307">Gran Canaria LPA</option> <option value="London STN" data-id="76000166349">London STN</option> <option value="Lisbon LIS" data-id="76000181546">Lisbon LIS</option> <option value="Liverpool LPL" data-id="76000189424">Liverpool LPL</option> <option value="Malaga AGP" data-id="76000180980">Malaga AGP</option> <option value="Madrid MAD" data-id="76000185832">Madrid MAD</option> <option value="Mallorca PMI" data-id="76000180981">Mallorca PMI</option> <option value="New York SWF" data-id="76000185274">New York SWF</option> <option value="Keflavik KEF" data-id="76000166354">Keflavik KEF</option> <option value="Paris CDG" data-id="76000166351">Paris CDG</option> <option value="Prague PRG" data-id="76000181547">Prague PRG</option> <option value="Salzburg SZG" data-id="76000174231">Salzburg SZG</option> <option value="Stavanger SVG" data-id="76000180976">Stavanger SVG</option> <option value="Tenerife TFS" data-id="76000166352">Tenerife TFS</option> <option value="Trondheim TRD" data-id="76000180977">Trondheim TRD</option> <option value="Washington Baltimore BWI" data-id="76000185833">Washington Baltimore BWI</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_preferred_departure_date_1245617-label " for="helpdesk_ticket_cf_preferred_departure_date_1245617">Preferred departure date</label> <div class="controls support-date-field "> <input class=" required date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_cf_preferred_departure_date_1245617" name="helpdesk_ticket[custom_field][cf_preferred_departure_date_1245617]" placeholder="" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_only_one_way_ticket_1245617]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_only_one_way_ticket_1245617_76000018265" name="helpdesk_ticket[custom_field][cf_only_one_way_ticket_1245617]" type="checkbox" value="1" /> One-way ticket only </label> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_preferred_return_date_1245617-label " for="helpdesk_ticket_cf_preferred_return_date_1245617">Preferred return date</label> <div class="controls support-date-field "> <input class=" date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_cf_preferred_return_date_1245617" name="helpdesk_ticket[custom_field][cf_preferred_return_date_1245617]" placeholder="" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_number_of_adults_1245617-label " for="helpdesk_ticket_cf_number_of_adults_1245617">How many travelers are older than 16 years old on the day of departure? Please note it must be at least 12 adult passengers</label> <div class="controls "> <input class=" required number section_field span12" id="helpdesk_ticket_custom_field_cf_number_of_adults_1245617" name="helpdesk_ticket[custom_field][cf_number_of_adults_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_youth_1245617-label " for="helpdesk_ticket_cf_youth_1245617">How many travelers are between 12-16 years old on the day of departure?</label> <div class="controls "> <input class=" number section_field span12" id="helpdesk_ticket_custom_field_cf_youth_1245617" name="helpdesk_ticket[custom_field][cf_youth_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_number_of_children_1245617-label " for="helpdesk_ticket_cf_number_of_children_1245617">How many travelers are between ages 2-12 years old on the day of departure?</label> <div class="controls "> <input class=" number section_field span12" id="helpdesk_ticket_custom_field_cf_number_of_children_1245617" name="helpdesk_ticket[custom_field][cf_number_of_children_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_number_of_infants995113_1245617-label " for="helpdesk_ticket_cf_number_of_infants995113_1245617">How many travelers are between 0-2 years old on the day of departure?</label> <div class="controls "> <input class=" required number section_field span12" id="helpdesk_ticket_custom_field_cf_number_of_infants995113_1245617" name="helpdesk_ticket[custom_field][cf_number_of_infants995113_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_checked_baggage_1245617-label " for="helpdesk_ticket_cf_checked_baggage_1245617">Do you want checked baggage with the final price offer? </label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_checked_baggage_1245617" name="helpdesk_ticket[custom_field][cf_checked_baggage_1245617]"><option value="">...</option> <option value="YES" data-id="76000185247">YES</option> <option value="NO" data-id="76000185248">NO</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_more_info_1245617-label " for="helpdesk_ticket_cf_more_info_1245617">Any additional information you want to let us know about?</label> <div class="controls "> <textarea class=" paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_more_info_1245617" name="helpdesk_ticket[custom_field][cf_more_info_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input class=" required checkbox section_field" id="helpdesk_ticket_custom_field_cf_baggage_selection_1245617_76000018265" name="helpdesk_ticket[custom_field][cf_baggage_selection_1245617]" type="checkbox" value="1" /> I understand I will have to wait for a formal offer - it might take up to 48 hours. Communication is done via email you list in this form. </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_of_the_parentguardian_requesting_umnr_1245617-label " for="helpdesk_ticket_cf_name_of_the_parentguardian_requesting_umnr_1245617">Contact info for booking - full name</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_name_of_the_parentguardian_requesting_umnr_1245617" name="helpdesk_ticket[custom_field][cf_name_of_the_parentguardian_requesting_umnr_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_parent_email_1245617-label " for="helpdesk_ticket_cf_parent_email_1245617">Contact info for booking - email address</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_parent_email_1245617" name="helpdesk_ticket[custom_field][cf_parent_email_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_contact_info_phone_number_1245617-label " for="helpdesk_ticket_cf_contact_info_phone_number_1245617">Contact info for booking - phone number</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_contact_info_phone_number_1245617" name="helpdesk_ticket[custom_field][cf_contact_info_phone_number_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_existing_booking_booking_number_1245617-label " for="helpdesk_ticket_cf_existing_booking_booking_number_1245617">Do you already have a valid booking for the child? Please write booking number starting with M0..</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_existing_booking_booking_number_1245617" name="helpdesk_ticket[custom_field][cf_existing_booking_booking_number_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_of_child_travelling_alone_1245617-label " for="helpdesk_ticket_cf_name_of_child_travelling_alone_1245617">Child/Children travelling alone - full name/s and date of birth</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_name_of_child_travelling_alone_1245617" name="helpdesk_ticket[custom_field][cf_name_of_child_travelling_alone_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_age_1245617-label " for="helpdesk_ticket_cf_age_1245617">What is the child's date of birth?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_age_1245617" name="helpdesk_ticket[custom_field][cf_age_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_from_1245617-label " for="helpdesk_ticket_cf_from_1245617">Where is the child/children flying from? Note that we fly to/from Keflavik airport</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_from_1245617" name="helpdesk_ticket[custom_field][cf_from_1245617]"><option value="">...</option> <option value="Alicante ALC" data-id="76000166467">Alicante ALC</option> <option value="Barcelona BCN" data-id="76000172408">Barcelona BCN</option> <option value="Berlin BER" data-id="76000166471">Berlin BER</option> <option value="Boston BOS" data-id="76000183131">Boston BOS</option> <option value="Copenhagen CPH" data-id="76000166472">Copenhagen CPH</option> <option value="Dublin DUB" data-id="76000185276">Dublin DUB</option> <option value="Geneva GVA" data-id="76000189342">Geneva GVA</option> <option value="Gran Canaria LPA" data-id="76000174303">Gran Canaria LPA</option> <option value="Gothenburg GOT" data-id="76000186322">Gothenburg GOT</option> <option value="Liverpool LPL" data-id="76000189343">Liverpool LPL</option> <option value="London STN" data-id="76000166473">London STN</option> <option value="New York SWF" data-id="76000185277">New York SWF</option> <option value="Madrid MAD" data-id="76000185840">Madrid MAD</option> <option value="Malaga AGP" data-id="76000185843">Malaga AGP</option> <option value="Mallorca PMI" data-id="76000185841">Mallorca PMI</option> <option value="Keflavik KEF" data-id="76000166475">Keflavik KEF</option> <option value="Paris CDG" data-id="76000166476">Paris CDG</option> <option value="Prague PRG" data-id="76000185842">Prague PRG</option> <option value="Stavenger SVG" data-id="76000185834">Stavenger SVG</option> <option value="Tenerife TFS" data-id="76000166477">Tenerife TFS</option> <option value="Trondheim TRD" data-id="76000189425">Trondheim TRD</option> <option value="Washington Baltimore BWI" data-id="76000183132">Washington Baltimore BWI</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_to_1245617-label " for="helpdesk_ticket_cf_to_1245617">Where is the child/children flying from? Note that we fly to/from Keflavik airport</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_to_1245617" name="helpdesk_ticket[custom_field][cf_to_1245617]"><option value="">...</option> <option value="Alicante ALC" data-id="76000166469">Alicante ALC</option> <option value="Barcelona BCN" data-id="76000166470">Barcelona BCN</option> <option value="Berlin BER" data-id="76000166478">Berlin BER</option> <option value="Boston BOS" data-id="76000183133">Boston BOS</option> <option value="Copenhagen CPH" data-id="76000166479">Copenhagen CPH</option> <option value="Dublin DUB" data-id="76000185278">Dublin DUB</option> <option value="Gran Canaria LPA" data-id="76000174304">Gran Canaria LPA</option> <option value="Gautaborg GOT" data-id="76000186323">Gautaborg GOT</option> <option value="Geneva GVA" data-id="76000189344">Geneva GVA</option> <option value="Liverpool LPL" data-id="76000189345">Liverpool LPL</option> <option value="London STN" data-id="76000166480">London STN</option> <option value="New York SWF" data-id="76000185279">New York SWF</option> <option value="Madrid MAD" data-id="76000185836">Madrid MAD</option> <option value="Malaga AGP" data-id="76000185837">Malaga AGP</option> <option value="Mallorca PMI" data-id="76000185838">Mallorca PMI</option> <option value="Keflavik KEF" data-id="76000166482">Keflavik KEF</option> <option value="Paris CDG" data-id="76000166483">Paris CDG</option> <option value="Prag PRG" data-id="76000185839">Prag PRG</option> <option value="Stavanger SVG" data-id="76000185835">Stavanger SVG</option> <option value="Tenerife TFS" data-id="76000166484">Tenerife TFS</option> <option value="Trondheim TRD" data-id="76000189426">Trondheim TRD</option> <option value="Washington Baltimore BWI" data-id="76000183134">Washington Baltimore BWI</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_preferred_departure_date399881_1245617-label " for="helpdesk_ticket_cf_preferred_departure_date399881_1245617">Preferred departure date</label> <div class="controls support-date-field "> <input class=" required date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_cf_preferred_departure_date399881_1245617" name="helpdesk_ticket[custom_field][cf_preferred_departure_date399881_1245617]" placeholder="" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_only_one_way_ticket610668_1245617]" type="hidden" value="0" /><input class=" checkbox section_field" id="helpdesk_ticket_custom_field_cf_only_one_way_ticket610668_1245617_76000163491" name="helpdesk_ticket[custom_field][cf_only_one_way_ticket610668_1245617]" type="checkbox" value="1" /> Only one way ticket </label> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_preferred_return_date173656_1245617-label " for="helpdesk_ticket_cf_preferred_return_date173656_1245617">Preferred return date</label> <div class="controls support-date-field "> <input class=" date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_cf_preferred_return_date173656_1245617" name="helpdesk_ticket[custom_field][cf_preferred_return_date173656_1245617]" placeholder="" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_currency_requestes_1245617-label " for="helpdesk_ticket_cf_currency_requestes_1245617">What currency would you like to pay in?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_currency_requestes_1245617" name="helpdesk_ticket[custom_field][cf_currency_requestes_1245617]"><option value="">...</option> <option value="ISK" data-id="76000204724">ISK</option> <option value="EUR" data-id="76000204725">EUR</option> <option value="USD" data-id="76000204726">USD</option> <option value="GBP" data-id="76000204727">GBP</option> <option value="DKK" data-id="76000204728">DKK</option> <option value="SEK" data-id="76000204729">SEK</option> <option value="NOK" data-id="76000204730">NOK</option> <option value="CAD" data-id="76000204731">CAD</option> <option value="CZK" data-id="76000204732">CZK</option> <option value="CHF" data-id="76000204733">CHF</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_of_dropoff_person_1245617-label " for="helpdesk_ticket_cf_name_of_dropoff_person_1245617">Full name & phone number of parent/guardian bringing the child to the airport</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_name_of_dropoff_person_1245617" name="helpdesk_ticket[custom_field][cf_name_of_dropoff_person_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_connection_1245617-label " for="helpdesk_ticket_cf_connection_1245617">What is the connection to the child?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_connection_1245617" name="helpdesk_ticket[custom_field][cf_connection_1245617]"><option value="">...</option> <option value="Mother" data-id="76000172540">Mother</option> <option value="Father" data-id="76000172541">Father</option> <option value="Sibling" data-id="76000172546">Sibling</option> <option value="Grandmother/Grandfather" data-id="76000172547">Grandmother/Grandfather</option> <option value="Aunt / Uncle" data-id="76000172548">Aunt / Uncle</option> <option value="Family friend" data-id="76000172549">Family friend</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_of_pickup_person_1245617-label " for="helpdesk_ticket_cf_name_of_pickup_person_1245617">Full name & phone number of parent/guardian picking the child up at the airport</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_name_of_pickup_person_1245617" name="helpdesk_ticket[custom_field][cf_name_of_pickup_person_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_connection383409_1245617-label " for="helpdesk_ticket_cf_connection383409_1245617">What is the connection to the child?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_connection383409_1245617" name="helpdesk_ticket[custom_field][cf_connection383409_1245617]"><option value="">...</option> <option value="Mother" data-id="76000172542">Mother</option> <option value="Father" data-id="76000172543">Father</option> <option value="Sibling" data-id="76000172550">Sibling</option> <option value="Grandmother/Grandfather" data-id="76000172551">Grandmother/Grandfather</option> <option value="Aunt / Uncle" data-id="76000172552">Aunt / Uncle</option> <option value="Family friend" data-id="76000172553">Family friend</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_cancel_protection_1245617-label " for="helpdesk_ticket_cf_cancel_protection_1245617">Do you want to purchase cancellation protection with the tickets?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_cancel_protection_1245617" name="helpdesk_ticket[custom_field][cf_cancel_protection_1245617]"><option value="">...</option> <option value="YES" data-id="76000172544">YES</option> <option value="NO" data-id="76000172545">NO</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_additional_services_1245617-label " for="helpdesk_ticket_cf_additional_services_1245617">Please specify here if baggage should be added to the booking. Feel free to leave any additional comments you think might be necessary</label> <div class="controls "> <textarea class=" paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_additional_services_1245617" name="helpdesk_ticket[custom_field][cf_additional_services_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_choice_1245617-label " for="helpdesk_ticket_cf_choice_1245617">I need help with </label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_choice_1245617_76000167596" name="helpdesk_ticket[custom_field][cf_choice_1245617]"><option value="">...</option> <option value="My PLAY account">My PLAY account</option> <option value="Question on PLAY's COVID19 procedures">Question on PLAY's COVID19 procedures</option> <option value="The PLAY website">The PLAY website</option> <option value="Adding baggage to my flight">Adding baggage to my flight</option> <option value="Choosing a seat for my flight">Choosing a seat for my flight</option> <option value="Changing my flight date">Changing my flight date</option> <option value="Cancellation protection and cancelling my flight">Cancellation protection and cancelling my flight</option> <option value="The check-in process and travel documents I need">The check-in process and travel documents I need</option> <option value="Requesting special assistance for my flight">Requesting special assistance for my flight</option> <option value="Applying for a job at PLAY">Applying for a job at PLAY</option> <option value="Other">Other</option></select><div class="level_2"><label class="">Which option best describes your question?</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_selection501699_1245617_76000167596" name="helpdesk_ticket[custom_field][cf_selection501699_1245617]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_choice_1245617_76000167596').nested_select_tag({"data_tree":[["My PLAY account","My PLAY account",[["I need help in creating my accouunt","I need help in creating my accouunt",[]],["I need help with resetting my password","I need help with resetting my password",[]],["I need to know what I can access within my account?","I need to know what I can access within my account?",[]],["Other","Other",[]]]],["Question on PLAY's COVID19 procedures","Question on PLAY's COVID19 procedures",[]],["The PLAY website","The PLAY website",[["I need help with booking a ticket on your website","I need help with booking a ticket on your website",[]],["I have a question about prices and the flight schedule","I have a question about prices and the flight schedule",[]],["Neither one, I have a different question I will type below","Neither one, I have a different question I will type below",[]]]],["Adding baggage to my flight","Adding baggage to my flight",[]],["Choosing a seat for my flight","Choosing a seat for my flight",[]],["Changing my flight date","Changing my flight date",[]],["Cancellation protection and cancelling my flight","Cancellation protection and cancelling my flight",[]],["The check-in process and travel documents I need","The check-in process and travel documents I need",[]],["Requesting special assistance for my flight","Requesting special assistance for my flight",[]],["Applying for a job at PLAY","Applying for a job at PLAY",[]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"76000167596","subcategory_id":"helpdesk_ticket_custom_field_cf_selection501699_1245617_76000167596"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_question_1245617-label " for="helpdesk_ticket_cf_question_1245617">Please type your question here</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_question_1245617" name="helpdesk_ticket[custom_field][cf_question_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_test567117_1245617-label " for="helpdesk_ticket_cf_test567117_1245617">What is your complaint about?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_test567117_1245617" name="helpdesk_ticket[custom_field][cf_test567117_1245617]"><option value="">...</option> <option value="Customer Service" data-id="76000181917">Customer Service</option> <option value="The PLAY website" data-id="76000181918">The PLAY website</option> <option value="Baggage allowance" data-id="76000181919">Baggage allowance</option> <option value="Prices" data-id="76000181920">Prices</option> <option value="Flight availability" data-id="76000181921">Flight availability</option> <option value="Airport experience" data-id="76000181922">Airport experience</option> <option value="On board experience" data-id="76000181923">On board experience</option> <option value="Other" data-id="76000181924">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_what_is_the_complaint_1245617-label " for="helpdesk_ticket_cf_what_is_the_complaint_1245617">Please write your complaint here and please be as detailed as possible</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_what_is_the_complaint_1245617" name="helpdesk_ticket[custom_field][cf_what_is_the_complaint_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_email_address316636_1245617-label " for="helpdesk_ticket_cf_email_address316636_1245617">What is your email address?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_email_address316636_1245617" name="helpdesk_ticket[custom_field][cf_email_address316636_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_how_much_1245617-label " for="helpdesk_ticket_cf_how_much_1245617">Please write the amount you want to purchase in a PLAY gift card</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_how_much_1245617" name="helpdesk_ticket[custom_field][cf_how_much_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_currency_1245617-label " for="helpdesk_ticket_cf_currency_1245617">In which currency do you want to purchase the gift card in?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_currency_1245617" name="helpdesk_ticket[custom_field][cf_currency_1245617]"><option value="">...</option> <option value="ISK" data-id="76000180956">ISK</option> <option value="EUR" data-id="76000180957">EUR</option> <option value="USD" data-id="76000180958">USD</option> <option value="GBP" data-id="76000180959">GBP</option> <option value="CAD" data-id="76000180960">CAD</option> <option value="SEK" data-id="76000180961">SEK</option> <option value="NOK" data-id="76000180962">NOK</option> <option value="DKK" data-id="76000180963">DKK</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_email_address148593_1245617-label " for="helpdesk_ticket_cf_email_address148593_1245617">To which email address can we send you the payment information?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_email_address148593_1245617" name="helpdesk_ticket[custom_field][cf_email_address148593_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_email_address_for_voucher_1245617-label " for="helpdesk_ticket_cf_email_address_for_voucher_1245617">To which email address can we send the gift card?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_email_address_for_voucher_1245617" name="helpdesk_ticket[custom_field][cf_email_address_for_voucher_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_first_name_1245617-label " for="helpdesk_ticket_cf_first_name_1245617">First name of payer</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_first_name_1245617" name="helpdesk_ticket[custom_field][cf_first_name_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_last_name_1245617-label " for="helpdesk_ticket_cf_last_name_1245617">Last name of payer</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_last_name_1245617" name="helpdesk_ticket[custom_field][cf_last_name_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input class=" required checkbox section_field" id="helpdesk_ticket_custom_field_cf_accept_and_understand_1245617_76000180955" name="helpdesk_ticket[custom_field][cf_accept_and_understand_1245617]" type="checkbox" value="1" /> I understand I will receive a payment link to finalize the payment with a credit card. After payment is confirmed, I will receive the voucher as a pdf attachment to the email I provided above. </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_booking_number98784_1245617-label " for="helpdesk_ticket_cf_booking_number98784_1245617">Booking number. Please note it starts with M0.. and is only 6-digits mixture of letters and numbers</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_booking_number98784_1245617" name="helpdesk_ticket[custom_field][cf_booking_number98784_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_email_1245617-label " for="helpdesk_ticket_cf_email_1245617">To which email should we send the invoice?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_email_1245617" name="helpdesk_ticket[custom_field][cf_email_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_all_info_1245617-label " for="helpdesk_ticket_cf_all_info_1245617">Please provide details that should be included in the invoice</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_all_info_1245617" name="helpdesk_ticket[custom_field][cf_all_info_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_booking_number303320_1245617-label " for="helpdesk_ticket_cf_booking_number303320_1245617">Booking number. Please note it starts with M0.. and is only 6-digits mixture of letters and numbers</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_booking_number303320_1245617" name="helpdesk_ticket[custom_field][cf_booking_number303320_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_of_the_passenger_the_baggage_belongs_to_1245617-label " for="helpdesk_ticket_cf_name_of_the_passenger_the_baggage_belongs_to_1245617">Name of passenger that is connected to the delayed baggage</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_name_of_the_passenger_the_baggage_belongs_to_1245617" name="helpdesk_ticket[custom_field][cf_name_of_the_passenger_the_baggage_belongs_to_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_departure_airport335222_1245617-label " for="helpdesk_ticket_cf_departure_airport335222_1245617">Departure airport</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_departure_airport335222_1245617" name="helpdesk_ticket[custom_field][cf_departure_airport335222_1245617]"><option value="">...</option> <option value="Alicante ALC" data-id="76000172411">Alicante ALC</option> <option value="Barcelona BCN" data-id="76000172412">Barcelona BCN</option> <option value="Berlin BER" data-id="76000172415">Berlin BER</option> <option value="Boston BOS" data-id="76000200526">Boston BOS</option> <option value="Copenhagen CPH" data-id="76000172416">Copenhagen CPH</option> <option value="Dublin DUB" data-id="76000200527">Dublin DUB</option> <option value="Geneva GVA" data-id="76000200528">Geneva GVA</option> <option value="Gran Canaria LPA" data-id="76000174305">Gran Canaria LPA</option> <option value="Gothenburg GOT" data-id="76000200529">Gothenburg GOT</option> <option value="Liverpool LPL" data-id="76000200530">Liverpool LPL</option> <option value="Lisbon LIS" data-id="76000202463">Lisbon LIS</option> <option value="London STN" data-id="76000172417">London STN</option> <option value="New York SWF" data-id="76000200531">New York SWF</option> <option value="Madrid MAD" data-id="76000200532">Madrid MAD</option> <option value="Malaga AGP" data-id="76000200533">Malaga AGP</option> <option value="Mallorca PMI" data-id="76000200534">Mallorca PMI</option> <option value="Keflavik KEF" data-id="76000172418">Keflavik KEF</option> <option value="Paris CDG" data-id="76000172419">Paris CDG</option> <option value="Prague PRG" data-id="76000200536">Prague PRG</option> <option value="Stavenger SVG" data-id="76000200537">Stavenger SVG</option> <option value="Tenerife TFS" data-id="76000172420">Tenerife TFS</option> <option value="Trondheim TRD" data-id="76000200538">Trondheim TRD</option> <option value="Washington Baltimore BWI" data-id="76000194044">Washington Baltimore BWI</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_arrival_airport910027_1245617-label " for="helpdesk_ticket_cf_arrival_airport910027_1245617">Arrival airport</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_arrival_airport910027_1245617" name="helpdesk_ticket[custom_field][cf_arrival_airport910027_1245617]"><option value="">...</option> <option value="Alicante ALC" data-id="76000172413">Alicante ALC</option> <option value="Barcelona BCN" data-id="76000172414">Barcelona BCN</option> <option value="Berlin BER" data-id="76000172421">Berlin BER</option> <option value="Boston BOS" data-id="76000200539">Boston BOS</option> <option value="Copenhagen CPH" data-id="76000172422">Copenhagen CPH</option> <option value="Dublin DUB" data-id="76000200540">Dublin DUB</option> <option value="Geneva GOT" data-id="76000200541">Geneva GOT</option> <option value="Gran Canraia LPA" data-id="76000200542">Gran Canraia LPA</option> <option value="Gothenburg GOT" data-id="76000200543">Gothenburg GOT</option> <option value="Liverpool LPL" data-id="76000200544">Liverpool LPL</option> <option value="Lisbon LIS" data-id="76000202462">Lisbon LIS</option> <option value="London STN" data-id="76000172423">London STN</option> <option value="New York SWF" data-id="76000200545">New York SWF</option> <option value="Madrid MAD" data-id="76000200546">Madrid MAD</option> <option value="Malaga AGP" data-id="76000200547">Malaga AGP</option> <option value="Mallorca PMI" data-id="76000200548">Mallorca PMI</option> <option value="Keflavik KEF" data-id="76000172424">Keflavik KEF</option> <option value="Orlando MCO" data-id="76000200549">Orlando MCO</option> <option value="Paris CDG" data-id="76000172425">Paris CDG</option> <option value="Prague PRG" data-id="76000200550">Prague PRG</option> <option value="Stavenger SVG" data-id="76000200551">Stavenger SVG</option> <option value="Tenerife TFS" data-id="76000172426">Tenerife TFS</option> <option value="Trondheim TRD" data-id="76000200552">Trondheim TRD</option> <option value="Washington Baltimore BWI" data-id="76000200553">Washington Baltimore BWI</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_departure786191_1245617-label " for="helpdesk_ticket_cf_date_of_departure786191_1245617">Arrival date</label> <div class="controls support-date-field "> <input class=" required date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_cf_date_of_departure786191_1245617" name="helpdesk_ticket[custom_field][cf_date_of_departure786191_1245617]" placeholder="" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_delayed_baggage_number_1245617-label " for="helpdesk_ticket_cf_delayed_baggage_number_1245617">Delayed report number from World Tracer</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_delayed_baggage_number_1245617" name="helpdesk_ticket[custom_field][cf_delayed_baggage_number_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_total_claim_1245617-label " for="helpdesk_ticket_cf_total_claim_1245617">What is your total claim amount? Please provide receipts for all purchases once your claim is processed and note that we do not refund alcoholic beverages</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_total_claim_1245617" name="helpdesk_ticket[custom_field][cf_total_claim_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_additional_comments211819_1245617-label " for="helpdesk_ticket_cf_additional_comments211819_1245617">Please provide as much details as you can. Once your claim is processed we'll ask you for receipts of incurred expenses.</label> <div class="controls "> <textarea class=" paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_additional_comments211819_1245617" name="helpdesk_ticket[custom_field][cf_additional_comments211819_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_booking_number617096_1245617-label " for="helpdesk_ticket_cf_booking_number617096_1245617">Booking number. Please note it starts with M0.. and is only 6-digits mixture of letters and numbers</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_booking_number617096_1245617" name="helpdesk_ticket[custom_field][cf_booking_number617096_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_of_the_passenger_the_baggage_belongs_to694079_1245617-label " for="helpdesk_ticket_cf_name_of_the_passenger_the_baggage_belongs_to694079_1245617">Name of passenger that is connected to the damaged baggage</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_name_of_the_passenger_the_baggage_belongs_to694079_1245617" name="helpdesk_ticket[custom_field][cf_name_of_the_passenger_the_baggage_belongs_to694079_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_departure_airport_1245617-label " for="helpdesk_ticket_cf_departure_airport_1245617">Arrival airport where claim was made</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_departure_airport_1245617" name="helpdesk_ticket[custom_field][cf_departure_airport_1245617]"><option value="">...</option> <option value="Alicante ALC" data-id="76000172409">Alicante ALC</option> <option value="Barcelona BCN" data-id="76000172410">Barcelona BCN</option> <option value="Berlin BER" data-id="76000172427">Berlin BER</option> <option value="Boston BOS" data-id="76000200512">Boston BOS</option> <option value="Copenhagen CPH" data-id="76000172428">Copenhagen CPH</option> <option value="Dublin DUB" data-id="76000200513">Dublin DUB</option> <option value="Geneva GVA" data-id="76000200514">Geneva GVA</option> <option value="Gothenburg GOT" data-id="76000200515">Gothenburg GOT</option> <option value="Gran Canaria LPA" data-id="76000174308">Gran Canaria LPA</option> <option value="Lisbon LIS" data-id="76000202464">Lisbon LIS</option> <option value="Liverpool LPL" data-id="76000200516">Liverpool LPL</option> <option value="London STN" data-id="76000172429">London STN</option> <option value="New York SWF" data-id="76000200517">New York SWF</option> <option value="Madrid MAD" data-id="76000200518">Madrid MAD</option> <option value="Malaga AGP" data-id="76000200519">Malaga AGP</option> <option value="Mallorca PMI" data-id="76000200520">Mallorca PMI</option> <option value="Keflavik KEF" data-id="76000172430">Keflavik KEF</option> <option value="Paris CDG" data-id="76000172431">Paris CDG</option> <option value="Prague PRG" data-id="76000200522">Prague PRG</option> <option value="Stavenger SVG" data-id="76000200523">Stavenger SVG</option> <option value="Tenerife TFS" data-id="76000172432">Tenerife TFS</option> <option value="Trondheim TRD" data-id="76000200524">Trondheim TRD</option> <option value="Washington Baltimore BWI" data-id="76000200525">Washington Baltimore BWI</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_departure23584_1245617-label " for="helpdesk_ticket_cf_date_of_departure23584_1245617">Arrival date</label> <div class="controls support-date-field "> <input class=" required date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_cf_date_of_departure23584_1245617" name="helpdesk_ticket[custom_field][cf_date_of_departure23584_1245617]" placeholder="" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_damaged_baggage_number_provided_by_world_tracer_1245617-label " for="helpdesk_ticket_cf_damaged_baggage_number_provided_by_world_tracer_1245617">Damaged baggage number provided by World Tracer. Number provided from when report was made at the airport</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_damaged_baggage_number_provided_by_world_tracer_1245617" name="helpdesk_ticket[custom_field][cf_damaged_baggage_number_provided_by_world_tracer_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_age_of_bag_1245617-label " for="helpdesk_ticket_cf_age_of_bag_1245617">How old is the bag?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_age_of_bag_1245617" name="helpdesk_ticket[custom_field][cf_age_of_bag_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_additional_comments859585_1245617-label " for="helpdesk_ticket_cf_additional_comments859585_1245617">Please provide as much details as you can</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_additional_comments859585_1245617" name="helpdesk_ticket[custom_field][cf_additional_comments859585_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_of_claim_1245617-label " for="helpdesk_ticket_cf_type_of_claim_1245617">Please select a type of claim</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_type_of_claim_1245617" name="helpdesk_ticket[custom_field][cf_type_of_claim_1245617]"><option value="">...</option> <option value="Delayed flight - disruption to my flight within 24 hours of departure" data-id="76000175855">Delayed flight - disruption to my flight within 24 hours of departure</option> <option value="Cancelled flight - disruption to my flight within 24 hours of departure" data-id="76000175856">Cancelled flight - disruption to my flight within 24 hours of departure</option> <option value="Denied boarding" data-id="76000175857">Denied boarding</option> <option value="Flight changed/cancelled with more than 7 days to departure" data-id="76000204676">Flight changed/cancelled with more than 7 days to departure</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_booking_number91785_1245617-label " for="helpdesk_ticket_cf_booking_number91785_1245617">Booking number. Please note it starts with M0.. and is only 6-digits mixture of letters and numbers</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_booking_number91785_1245617" name="helpdesk_ticket[custom_field][cf_booking_number91785_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_email_address970014_1245617-label " for="helpdesk_ticket_cf_email_address970014_1245617">What is your email address?</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_email_address970014_1245617" name="helpdesk_ticket[custom_field][cf_email_address970014_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_passengers_full_name_indicate_if_claim_is_for_all_passengers_or_a_specific_one_1245617-label " for="helpdesk_ticket_cf_passengers_full_name_indicate_if_claim_is_for_all_passengers_or_a_specific_one_1245617">Full name of passenger. Please note all passengers over +18 years old must submit their own claim. Children follow the claim of their parents</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_passengers_full_name_indicate_if_claim_is_for_all_passengers_or_a_specific_one_1245617" name="helpdesk_ticket[custom_field][cf_passengers_full_name_indicate_if_claim_is_for_all_passengers_or_a_specific_one_1245617]" placeholder="" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_station_1245617-label " for="helpdesk_ticket_cf_station_1245617">What was the affected arrival airport? Please choose from the drop down list.</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." id="helpdesk_ticket_custom_field_cf_station_1245617" name="helpdesk_ticket[custom_field][cf_station_1245617]"><option value="">...</option> <option value="Alicante ALC" data-id="76000204653">Alicante ALC</option> <option value="Baltimore Washington BWI" data-id="76000204654">Baltimore Washington BWI</option> <option value="Barcelona BCN" data-id="76000204655">Barcelona BCN</option> <option value="Berlin BER" data-id="76000204656">Berlin BER</option> <option value="Bologna BLQ" data-id="76000204657">Bologna BLQ</option> <option value="Boston BOS" data-id="76000204658">Boston BOS</option> <option value="Brussels BRU" data-id="76000204689">Brussels BRU</option> <option value="Copenhagen CPH" data-id="76000204659">Copenhagen CPH</option> <option value="Dublin DUB" data-id="76000204690">Dublin DUB</option> <option value="Gothenburg GOT" data-id="76000204660">Gothenburg GOT</option> <option value="London STN" data-id="76000204661">London STN</option> <option value="Keflavik KEF" data-id="76000204662">Keflavik KEF</option> <option value="New York SWF" data-id="76000204663">New York SWF</option> <option value="Mallorca PMI" data-id="76000204664">Mallorca PMI</option> <option value="Malaga AGP" data-id="76000204665">Malaga AGP</option> <option value="Madrid MAD" data-id="76000204666">Madrid MAD</option> <option value="Lisbon LIS" data-id="76000204667">Lisbon LIS</option> <option value="Paris CDG" data-id="76000204668">Paris CDG</option> <option value="Prague PRG" data-id="76000204669">Prague PRG</option> <option value="Stavenger SVG" data-id="76000204670">Stavenger SVG</option> <option value="Trondheim TRD" data-id="76000204671">Trondheim TRD</option> <option value="Tenerife TFS" data-id="76000204677">Tenerife TFS</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_affected_flight_number989319_1245617-label " for="helpdesk_ticket_cf_affected_flight_number989319_1245617">Affected flight number</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_affected_flight_number989319_1245617" name="helpdesk_ticket[custom_field][cf_affected_flight_number989319_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_departure232249_1245617-label " for="helpdesk_ticket_cf_date_of_departure232249_1245617">Date of departure</label> <div class="controls support-date-field "> <input class=" required date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_cf_date_of_departure232249_1245617" name="helpdesk_ticket[custom_field][cf_date_of_departure232249_1245617]" placeholder="" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_total_claim_amount_1245617-label " for="helpdesk_ticket_cf_total_claim_amount_1245617">What is your total claim amount? Please support claim request with relevant receipts and note we do not refund alcoholic beverages.</label> <div class="controls "> <input class=" required text section_field span12" id="helpdesk_ticket_custom_field_cf_total_claim_amount_1245617" name="helpdesk_ticket[custom_field][cf_total_claim_amount_1245617]" placeholder="" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_additional_comments719819_1245617-label " for="helpdesk_ticket_cf_additional_comments719819_1245617">Comments</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_cf_additional_comments719819_1245617" name="helpdesk_ticket[custom_field][cf_additional_comments719819_1245617]" placeholder="" rows="6"> </textarea> </div> </div>